REFUND & CANCELLATION POLICY

Last Updated: 5 September 2026

This Refund & Cancellation Policy applies to all products, digital products, online courses, solutions, and services purchased from IZO Collective (“IZO Collective”, “we”, “us”, or “our”).

By placing an order or purchasing a product or service from IZO Collective, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. GENERAL REFUND POLICY

Refund eligibility depends on the type of product or service purchased.

Our refund policy is divided into the following categories:

3D-printed and physical products: No returns or refunds, subject to applicable consumer rights.
Digital products: No returns or refunds after confirmation of sale.
Online courses: No returns or refunds after confirmation of sale.
Solutions and professional services: Eligible for a refund request within 7 days from confirmation of sale, subject to the conditions described below.

Customers are encouraged to carefully review the product, course, or service description before completing a purchase.

2. 3D-PRINTED & PHYSICAL PRODUCTS

All 3D-printed products and other physical products sold by IZO Collective are generally non-returnable and non-refundable.

No refunds or returns will be provided for:

Change of mind
Incorrect product selection
Incorrect colour or design selection
Incorrect size or dimensions provided by the customer
Failure to review product specifications before ordering
Products that have been customised according to customer requirements
Minor variations that are inherent to the 3D-printing/manufacturing process

Damaged or defective products

If a physical product arrives damaged or has a significant manufacturing defect, please contact us as soon as possible after delivery.

We may request:

Photographs or videos of the product
Photographs of the packaging
Order details
Other information reasonably required to assess the issue

After reviewing the issue, IZO Collective may, where appropriate, provide a replacement or another suitable resolution.

Any such resolution will be determined based on the circumstances of the individual case and applicable law.

3. DIGITAL PRODUCTS

Digital products include, but are not limited to:

Digital downloads
Templates
Documents
Graphics
Digital resources
Software-related resources
E-books
Digital files
Digital tools
Other electronically delivered products

Because digital products may be accessed, downloaded, copied, or used immediately after purchase:

All digital products are non-returnable and non-refundable once the sale has been confirmed.

Please ensure that you review the product description, specifications, compatibility requirements, and other relevant information before purchasing.

Technical access problems

If you have purchased a digital product but are unable to access or download it due to a technical issue caused by IZO Collective, please contact us.

We will make reasonable efforts to restore access or provide an appropriate solution.

Technical assistance or replacement access does not constitute a refund unless IZO Collective determines that a refund is appropriate.

4. ONLINE COURSES & EDUCATIONAL PROGRAMS

All online courses, educational programs, training programs, recorded courses, live classes, and related educational products are non-returnable and non-refundable after confirmation of sale.

This includes:

Online courses
Recorded courses
Live training programs
Mathematics courses
AI courses
Marketing courses
Web development courses
Content creation courses
Training programs
Course bundles
Educational resources

Because course content and learning resources may become immediately available after purchase:

No refund or cancellation will ordinarily be provided after the sale has been confirmed.

Customers are encouraged to review the course description, syllabus, duration, requirements, pricing, and other information before purchasing.

5. SOLUTIONS & PROFESSIONAL SERVICES

IZO Collective provides professional solutions and services, which may include:

Website development
Web solutions
Digital marketing
Social media marketing
Performance marketing
AI solutions
Content creation
Video editing
Graphic design
Consulting
Training
Technology solutions
Other customised professional services

For eligible solutions and services, customers may request cancellation and/or a refund within 7 days from the date of confirmation of sale/payment.

7-Day Refund Period

A refund request must be submitted within 7 calendar days from the date on which the sale/payment is confirmed.

Requests received after this period may not be eligible for a refund.

6. SERVICES THAT HAVE ALREADY STARTED

If IZO Collective has already started work on a project or service, the refund amount may be affected by the work already completed and costs already incurred.

This may include:

Project planning
Research
Consultation
Design work
Development work
Content production
Advertising setup
Campaign setup
Resource allocation
Customisation
Third-party expenses
Other work performed specifically for the customer

Where applicable, IZO Collective may deduct the reasonable value of work already completed or non-recoverable costs before processing an eligible refund.

7. CUSTOMISED SERVICES

Services that are specifically customised or created according to a customer’s requirements may have different cancellation and refund conditions.

Before starting substantial customised work, IZO Collective may communicate the applicable project-specific terms to the customer.

Once substantial customised work has commenced, a full refund may not be available.

8. HOW TO REQUEST A REFUND

To request a refund for an eligible solution or service, contact us within the applicable 7-day period.

Please provide:

Customer name
Order/invoice number
Product or service purchased
Date of purchase
Reason for the refund request
Relevant supporting information

Refund requests should be sent to:

Email: izoedtechsolutions@gmail.com
Phone/WhatsApp: 8714738383

We may request additional information where reasonably necessary to assess the request.

9. REFUND REVIEW PROCESS

All refund requests are reviewed individually.

After receiving a refund request, IZO Collective may:

Verify the purchase.
Confirm whether the request was made within the applicable refund period.
Review the nature of the product or service.
Determine whether work or service delivery has already commenced.
Review any applicable project-specific terms.
Determine the appropriate resolution.

Approval of a refund is not automatic merely because a request is submitted.

10. APPROVED REFUNDS

If a refund is approved, the refund will generally be processed through the original payment method where technically possible.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.

IZO Collective is not responsible for delays caused by third-party payment processors or financial institutions.

11. PAYMENT GATEWAY CHARGES

Where permitted by applicable law, payment-processing charges or other non-recoverable third-party costs may be taken into consideration when determining the amount of an approved refund.

12. CANCELLATION BY IZO COLLECTIVE

IZO Collective reserves the right to cancel an order, service, course, or transaction where reasonably necessary, including circumstances such as:

Technical problems
Product availability issues
Incorrect pricing or listing information
Fraudulent or suspicious transactions
Failure to provide required customer information
Violation of applicable terms
Circumstances beyond our reasonable control

Where IZO Collective cancels a confirmed transaction and a refund is appropriate, the applicable amount will be refunded through the available payment method.

13. FRAUDULENT OR ABUSIVE REFUND REQUESTS

IZO Collective reserves the right to investigate and reject refund requests that appear fraudulent, abusive, misleading, or inconsistent with the customer’s actual use of the product or service.

Repeated misuse of refund requests may result in restrictions on future purchases or access to services, subject to applicable law.

14. IMPORTANT CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any mandatory rights or remedies that a customer may have under applicable Indian law.

Where applicable law provides a consumer with a non-waivable right to a remedy, that right will continue to apply.

15. POLICY CHANGES

IZO Collective may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy before making a purchase.

16. CONTACT US

For refund, cancellation, order, product, course, or service-related enquiries, please contact:

IZO Collective

Email: izoedtechsolutions@gmail.com
Phone / WhatsApp: 8714738383
Website: izocollective.com

We will review eligible requests and respond as reasonably practicable.

SUMMARY

Product / Service Type	Refund / Return Policy
3D-Printed Products	❌ No returns / refunds
Physical Products	❌ No returns / refunds, subject to applicable law
Digital Products	❌ No returns / refunds after sale confirmation
Online Courses	❌ No returns / refunds after sale confirmation
Professional Solutions	✅ Refund request within 7 days, subject to conditions
Professional Services	✅ Refund request within 7 days, subject to conditions
Customised Services	⚠️ Subject to work completed and agreed terms