PRIVACY POLICY

Last Updated: 5 September 2026

IZO Collective (“IZO Collective”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, products, courses, solutions, and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, purchase our products or services, register for an account, enrol in courses, contact us, or otherwise interact with IZO Collective.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. ABOUT IZO COLLECTIVE

IZO Collective provides digital products, educational courses, technology solutions, creative services, marketing services, web development services, AI-related services, 3D-printed products, and other related products and services.

Our website may include products and services provided directly by IZO Collective and, where applicable, through third-party service providers or payment processors.

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

Full name
Email address
Phone/mobile number
Billing and shipping address
Account username and password
Information required to process orders
Course enrolment information
Service requirements and project information
Communications you send to us
Information submitted through contact, enquiry, registration, or application forms

When you make a purchase, payment information may be processed by third-party payment providers. We generally do not store your complete debit card, credit card, banking, or payment credentials on our servers.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information
Cookies and similar technologies

This information may be used to improve website functionality, security, performance, and user experience.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfil orders
Provide products and services
Provide access to purchased digital products and courses
Create and manage customer accounts
Communicate with you regarding purchases, services, courses, and enquiries
Provide customer support
Process payments through authorised payment providers
Deliver physical products
Provide requested solutions and services
Improve our website, products, courses, and services
Prevent fraud, abuse, and unauthorised activity
Maintain website security
Send important transactional or service-related communications
Send marketing communications where permitted and where you have provided appropriate consent
Comply with applicable legal, regulatory, and accounting requirements

5. COOKIES

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used for purposes such as:

Maintaining login sessions
Remembering shopping cart information
Understanding website usage
Improving website performance
Providing relevant website functionality
Supporting analytics and marketing activities

You may disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

6. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment gateways such as Razorpay, Cashfree, banks, or other authorised payment service providers.

These providers may collect and process payment information according to their own privacy policies and terms.

IZO Collective does not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or banking credentials on its website servers.

7. THIRD-PARTY SERVICES

We may use third-party services to operate our website and business, including:

Payment gateways
Hosting providers
Website and e-commerce platforms
Analytics providers
Email communication services
Shipping and logistics providers
WhatsApp or other communication platforms
Advertising and marketing platforms
Course and learning-management systems

These third parties may process information necessary to provide their respective services.

We recommend reviewing the privacy policies of third-party providers where applicable.

8. WHATSAPP AND COMMUNICATION

If you choose to contact IZO Collective through WhatsApp or another messaging platform, your communication may be processed by the relevant third-party platform.

We may use WhatsApp or other communication channels to:

Respond to enquiries
Confirm orders
Provide customer support
Communicate regarding services
Provide updates relating to purchases or projects

Please do not send confidential financial information, passwords, payment PINs, or other sensitive information through messaging platforms.

9. DIGITAL PRODUCTS AND ONLINE COURSES

IZO Collective may provide digital products, downloadable resources, software-related resources, online courses, educational materials, videos, documents, templates, and other digital content.

Because digital products and courses may be accessed, downloaded, copied, or consumed immediately after purchase:

Digital products and courses are non-returnable and non-refundable once the sale has been confirmed.

Customers are responsible for reviewing the product/course description and requirements before purchasing.

Where a technical issue prevents access to a purchased digital product or course, customers should contact us so that we can reasonably assist with resolving the access issue.

10. 3D-PRINTED AND PHYSICAL PRODUCTS

IZO Collective may sell customised and/or 3D-printed physical products.

Due to the nature of these products, including customised production and manufacturing after an order is placed:

3D-printed products are non-returnable and non-refundable.

We do not accept returns or provide refunds for change of mind, incorrect selection, incorrect size/specification provided by the customer, or other reasons unrelated to a manufacturing or fulfilment issue.

If a product arrives damaged, defective, or materially different from the confirmed order, the customer should contact us promptly with appropriate photographs or other evidence. We may review the matter and, at our discretion and where appropriate, provide a replacement or other suitable resolution.

11. SOLUTIONS AND SERVICES — CANCELLATION AND REFUND

IZO Collective provides various professional solutions and services, which may include technology, website development, digital marketing, performance marketing, content creation, AI-related services, training, consulting, design, and other professional services.

For eligible solutions and services:

A refund request may be made within 7 days from the date of confirmation of sale/payment confirmation.

After the applicable 7-day period has expired, cancellation or refund requests may not be accepted.

Where work, development, production, consultation, customisation, resource allocation, or service delivery has already commenced, the amount of any refund may be subject to the work already completed and applicable costs incurred by IZO Collective.

Certain services may be expressly identified as non-refundable before purchase. Where such terms are communicated and accepted before the transaction, those specific terms will apply.

Refund eligibility will be determined based on the nature of the service, the stage of delivery, the applicable terms presented at the time of purchase, and applicable law.

12. GENERAL REFUND AND RETURN CONDITIONS

Unless otherwise expressly stated:

3D Products

No returns or refunds.

Digital Products

No returns or refunds after confirmation of sale.

Online Courses

No returns or refunds after confirmation of sale.

Solutions and Services

Eligible refund requests must be submitted within 7 days of confirmation of sale, subject to the applicable service terms and the work already performed.

Customers should carefully review product and service descriptions before completing a purchase.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

13. DATA SHARING

We do not sell your personal information to third parties.

We may share limited information where reasonably necessary with:

Payment processors
Shipping and logistics providers
Website and hosting providers
Technology providers
Course platforms
Communication providers
Professional service providers
Analytics and security providers
Government authorities or law-enforcement agencies where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.

14. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing products and services
Maintaining customer accounts
Processing transactions
Providing customer support
Maintaining business and financial records
Resolving disputes
Preventing fraud
Meeting legal and regulatory obligations

When information is no longer required, we may securely delete or anonymise it where reasonably practicable.

16. CHILDREN’S PRIVACY

Our website may offer educational products and courses that may be used by students.

Where a student is under the applicable age of consent, purchases, registrations, and provision of personal information should be completed or supervised by a parent or legal guardian where required by applicable law.

We do not knowingly seek to collect unnecessary personal information from children.

17. EXTERNAL LINKS

Our website may contain links to third-party websites, applications, social-media platforms, payment providers, or other external services.

IZO Collective is not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should review the privacy policy of any external website they visit.

18. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request information about personal data held by us
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Object to certain types of processing where legally applicable

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

19. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send information about our products, courses, services, offers, or other business updates.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe mechanism provided in the communication, where available.

Transactional and essential service communications may still be sent when necessary to fulfil an order or provide a service.

20. CHANGES TO THIS PRIVACY POLICY

IZO Collective may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage users to periodically review this Privacy Policy.

21. CONTACT US

If you have questions, concerns, requests regarding your personal information, or questions regarding this Privacy Policy, you may contact us through the contact information published on the IZO Collective website.

IZO Collective
Website: izocollective.com

22. ACKNOWLEDGEMENT

By using the IZO Collective website, creating an account, purchasing a product, enrolling in a course, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Your use of the website and purchase of products or services is also subject to our applicable Terms & Conditions, Refund & Cancellation Policy, Shipping Policy, and other applicable policies published on the website.

Contact : izoedtechsolutions@gmail.com
Contact No. 8714738383